Storytelling is the oldest form of education

  The exercise of imagination is dangerous to those who profit from the way things are, because it has the power to show that the way things are is not permanent, not universal, not necessary. Having that real though limited power to put established institutions into question, imaginative literature has also the responsibility of power. … Continue reading Storytelling is the oldest form of education

Professionalism

Professionalism is very simply defined as ‘the competence or skill expected of a professional’. A rather long-winded one comes from a website for small business  “Professionalism is often defined as the strict adherence to courtesy, honesty and responsibility when dealing with individuals or other companies in the business environment. This trait often includes a high level … Continue reading Professionalism

Stories that organizations ‘Sell’

  There is a problem with Honesty. It does not appear on the balance sheet of an organization. Goodwill does appear as an intangible asset, which could be a function of organizational image. It represents the worth of a company's brand name, patents, customer base and other items that are difficult to price, but that help … Continue reading Stories that organizations ‘Sell’

CRM- Where did the Human Face disappear?

    Scenario 1 The owner of a boutique tailoring shop I used to frequent 5 years ago, before relocating to another city, instantly recognizes me, and greets me by my first name. She agrees to treat my order on priority, and deliver the clothes in the short span of 4 days, that I am … Continue reading CRM- Where did the Human Face disappear?

So what if you missed your target ?

  This is the time of the year to measure, to assess, to reflect, to plan and then …. Just shrug your shoulders and move …. Move on or move ahead ? Is there really a difference ?  Or are they only colloquial terms denoting different acts? Sorting this out is essential, before closing the … Continue reading So what if you missed your target ?

The Four Layers of Influence

  The biggest disappointment in life is to make an appeal to the highest level of consciousness or values in another individual, and discover non-existence of the same. The Art of Influencing Others has been celebrated in realms of psychology, and covered enormous reams of paper, to establish theories of leadership, teaching, sales, change management … Continue reading The Four Layers of Influence

Dressing on the ‘Plus’ Side – Part 1

Retail therapy is often undertaken to get over depression, and is effective. However, people like me who are on the ‘plus’ side of the population sink into deeper depression, on not finding the kind of clothes that give an instant lift. One has to depend more on accessories and make-up, to induce the ‘feel good’ … Continue reading Dressing on the ‘Plus’ Side – Part 1

Restructuring the Theory of Motivation

Avalanche buries 10 Army Personnel in Siachen. Pathankot attack: Martyrs held their ground, showed unparalleled bravery. These are the news headlines that have gripped the nation for more than a month now. There are several inspiring stories of brave parents and wives, who expressed pride in the valour of their sons, and their readiness to … Continue reading Restructuring the Theory of Motivation